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Purchasing & Delivery

Where can I try out an Ausbeds mattress and what are the timings?

Ausbeds Mattress Showroom Details:

Main Factory/Showroom:
  • Location: 136 Victoria Rd, Marrickville, Sydney
  • Models on Display: Cloud, Aurora, Cooper
  • Timings:
    • Mon-Fri: 10 am – 5 pm
    • Sat-Sun: 10 am – 2 pm
Staffless Store:
  • Location: 94 Penshurst st, Willoughby
  • Model on Display: Aurora
  • Timings: Daily: 6 am – 8 pm

Visit and experience the comfort of Ausbeds mattresses!

Can you deliver outside Sydney?

Sydney Deliveries (up to 15kms):

  • Free delivery.
  • Same day delivery available for orders before 1 pm.

15-100kms from Store:

  • Delivery fee: $2 per km. (e.g., 20km = $40).
  • Delivery window: 1-5 days.

Over 100kms:

  • Delivery fee starts at $190.
  • For rates to Brisbane and Melbourne, contact us.

Courier Deliveries (over 100km):

  • Customer covers delivery costs for refunds or exchanges.
  • We cover costs for parts damaged during transport. Transportation cost not included.

Arrange Delivery:

Call: 02 8999 3333
Text: 0450 606 589 with mattress choice and address.

Additional Notes:

  • Sydney deliveries include setup, base setup (if purchased), and rubbish removal.
  • Outside Sydney: Quality packaging to reduce damage risk.

More Details

Can you take away my old mattress?

Old Mattress Removal:

  • Available in Sydney.
  • Fee: $60 during mattress delivery.
  • We ensure responsible recycling of the old mattress.
Can I get a discounted or negotiated price on Ausbeds mattresses?

Transparent Pricing at Ausbeds:

  • No sales, deals, or coupons.
  • Fixed pricing for everyone.
  • Focus on long-term benefits and top-tier quality.

At Ausbeds, we’re committed to delivering the best sleep experience. If you have any questions, please get in touch!

When can I expect my mattress delivery if I’m located in Sydney?

Mattress Delivery Sydney Options:

  • Within 15km: Delivery in 1-2 days.
  • Schedule Ahead: Choose a slot up to 3 months in advance.
  • Same day delivery Call 0450 606 589. We may be able to get it to you today! We can’t gaurantee it, but there’s a good chance we can deliver it same day
How much is delivery and is two-person delivery available?

Delivery Costs:

  • Within 15km: Free delivery in Sydney.
  • Assistance Needed: If only one person delivers, you’ll help with lifting. For those who can’t lift 60kg, have stairs, or physical challenges, we recommend two-person delivery within 15km for an additional $50.
  • 15-100km: $2 per km (e.g., 20km = $40).
  • Over 100km: Starting at $190.
  • Two-Person Delivery: Available within 15km of Marrickville for an additional $50.
Do you offer payment plans?

We only support both After-pay and Zip pay.

Can I purchase new foam layers for my Ausbeds mattress?

Replacement Foam Layers:

Just like you’d buy new tires for a bicycle, you can purchase new foam layers at any time. Foam delivery costs $2 per km within 100kms of our store.

If your foam wears out prematurely, simply bring it to us, and we’ll replace it at a prorated fee based on the mattress’s age.

For more details, check the foam layer page.

Cooper (3 foam layers):

  • Single: $70
  • King Single: $80
  • Double: $100
  • Queen: $120
  • King: $150

Aurora and Cloud (1 latex foam layer):

  • Single: $350
  • King Single: $400
  • Double: $500
  • Queen: $550
  • King: $600

Product Details

What are the dimensions of Ausbeds mattresses and bases?

Mattress & Base Dimensions:

We offer a range of sizes for our mattresses and bases:

  • Single: 92cm (W) x 187cm (L)
  • King Single: 107cm (W) x 203cm (L)
  • Double: 137cm (W) x 187cm (L)
  • Queen: 152cm (W) x 203cm (L)
  • King: 182cm (W) x 203cm (L)

Depth Measurements:

  • Cooper, Sienna, Aurora: 31cm
  • Cloud: 34cm
  • Base: 30cm
Can I use your mattress on an adjustable base?

Yes. If the edges of the mattress is too stiff then it is not suitable for use on an adjustable base. You’ll need to let us know if you want to use it on an adjustable base and we can make a modification. This modification will increase the flexibilty of the mattress substantially.

How can I get a new cover?

If you already have an ausbeds mattress cover you can call us to order a replacement any time.

  • King: $550
  • Queen: $480
  • Double: $400
  • King Single: $350
  • Single: $300

More on mattress covers

Can I only replace part of the mattress cover?

No, The covers are hanmdame in 1 piece. If you ruin the top of the cover, you’ll need to replace the entire cover, not just the top.

Is the latex in the Aurora and Cloud real latex?
Is the latex real?

Yes. Imported from Malaysia, our latex is 97% tree sap-based. Certified by Eco-Institut for eco-friendliness and quality.

Do you manufacture the mattresses?
Do you manufacture the mattresses?

Yes, in Marrickville, Sydney. Visit our showroom/factory to see the process.

How much do the Ausbeds mattresses weigh?
How much do the mattresses weigh?

Weight varies by model:

  • Cloud: King: 77kg, Queen: 66kg, Double: 57kg, King Single: 46kg, Single: 38kg
  • Aurora: King: 70kg, Queen: 60kg, Double: 52kg, King Single: 42kg, Single: 35kg
  • Cooper: King: 49kg, Queen: 41kg, Double: 35kg, King Single: 29kg, Single: 24kg
What are the foam options and replacement prices for the foam in each mattress model?
Do you have an ausbeds mattress already? Here are the prices for replacement layers.
  • Cooper has 3 layers, this is the price per layer:
    • King: $150
    • Queen: $120
    • Double: $100
    • King Single: $80
    • Single: $70
  • Aurora and Luna have a 5cm piece of natural latex. this is the replacement price:
    • King: $600
    • Queen: $550
    • Double: $500
    • King Single: $400
    • Single: $350

Mattress Firmness Adjustments for Cooper, Aurora, and Cloud

How can I adjust the firmness of my Cooper, Sienna, Aurora, or Luna mattress with a specific rating?

Each mattress model, whether it’s Cooper, Sienna, Aurora, or Luna, can come with a specific firmness rating, such as “Cooper 4” or “Aurora 8”. Here’s how you can adjust the feel based on the mattress you have:

I have a Cooper, Aurora, or Cloud with a “5, 8, or 11” rating. How can I adjust it?
  • To make it firmer: Add a felt layer. Unzip, remove the top cover, take out comfort layers, and insert the felt layer.
  • To make it softer: We’ll arrange a spring swapover. More details below.
I have a Cooper, Aurora, or Cloud with a “3, 5, 9, or 12” rating. How can I adjust it?
  • To make it firmer: Unzip, remove the top cover, take out comfort layers, and flip the mainspring unit.
  • To make it softer: Remove the felt layer above the springs.
I have a Cooper, Aurora, or Cloud with a “4, 7, 10, or 13” rating. How can I adjust it?
  • To make it firmer: We’ll arrange a spring swapover. More details below.
  • To make it softer: Unzip, remove the top cover, take out comfort layers, and flip the mainspring unit.
Spring swapover details

At Ausbeds, ensuring our customers have the perfect comfort level is our top priority. If you feel the need to adjust the firmness of your mattress, a spring swapover might be the solution. Here’s how we handle it:

  1. Reach Out: Contact us through our dedicated delivery phone number at 0450 606 589 to discuss your comfort needs and the potential for a spring swapover.

  2. Assessment: We’ll ask a few questions to understand your comfort preference and determine whether a spring swapover is the best solution.

  3. Scheduling: If a swap is needed, we’ll schedule a convenient time for the swapover. Remember, if it’s within the first 3 months of your purchase, the spring swapover is free, though delivery charges may apply.

  4. Swapover Process: Our team will visit your home and perform the swapover. The process is quick and hassle-free, taking only about 5 minutes. We’ll handle everything, ensuring minimal disruption for you.

  5. Payment: If you’re outside the 3-month window or if there are any associated delivery charges, we’ll settle those at this time.

  6. Enjoy: With the new springs in place, you can enjoy your adjusted comfort level and have a great night’s sleep!

What do the numbers (2-13) indicate for mattresses?

The numbers represent our mattress firmness ratings. Different numbers align with specific weight ranges, ensuring the best comfort for every individual. Here’s the breakdown:

  • Models: Cooper, Sienna, Aurora, Luna
  • Firmness Ratings:
    • 2, 3, and 4: (example Luna 2)
      • Spring: Yellow
      • Best For: Those under 70kg seeking a softer feel.
    • 5, 6, and 7: (example Aurora 6)
      • Spring: White
      • Best For: Individuals between 70kg and 90kg. It’s designed for balanced comfort.
    • 8, 9, and 10: (example Cooper 9)
      • Spring: Blue
      • Best For: Those over 90kg. Ensures a mix of comfort and support.
    • 11, 12, and 13: (example Aurora 12)
      • Spring: Blue (Want firmer? get a black spring)
      • Best For: People that want the surface of the mattress to feel firm.

Note: If you’re close to the border of these weight groups, it’s worth considering your personal comfort preferences. Some might lean towards a firmness level slightly outside their weight category.

Please note

If unsure about adjustments, it’s a good idea to take a photo beforehand so you can remember the starting configuration. And always remember, we’re here to help, so don’t hesitate to contact us for guidance.

Here is a page with videos and more instructions – Really easy adjustments

About ausbeds

Why choose Ausbeds for my mattress needs?
  1. Choosing Ausbeds is choosing the culmination of years of expertise, innovation, and an unwavering commitment to perfecting sleep. Here’s why:

    1. Unique Customization: Originating from a culinary background, our founder integrated the principle of “mise en place” into our mattress design. Like chefs preparing each ingredient for a perfect dish, Ausbeds has meticulously prepped every component of our mattresses. This ensures we can swiftly and precisely tailor them to your unique comfort needs.

    2. Innovative Design: While most mattress companies may offer superficial adjustments, Ausbeds delves deeper. We believe that true comfort customization doesn’t just lie in adjusting the foam layers, but in fine-tuning the spring system as well. This holistic approach ensures a level of comfort that’s unparalleled.

    3. 100-Day Comfort Guarantee: We are confident in the quality and comfort of our mattresses. If you find that you’re not completely satisfied within the first 100 days, we’ll offer a full refund. It’s a testament to our belief in our products and our commitment to your satisfaction.

    4. Responsiveness: Our mattresses are designed not just to meet but to anticipate your needs. If any component softens or needs adjustment, we’re equipped and ready to address it, ensuring that your sleep is never compromised.

    5. Direct Involvement: At Ausbeds, we don’t just retail mattresses; we craft them. By manufacturing them directly in Marrickville, Sydney, we maintain a hands-on approach, ensuring that every mattress meets our rigorous standards of quality and comfort.

    In essence, choosing Ausbeds is choosing a sleep experience crafted with passion, precision, and a deep understanding of what truly makes a good night’s rest. It’s where the art of sleep meets the science of comfort.

What mattress models does Ausbeds offer and how do they compare?
  1. Ausbeds offers a range of mattresses tailored to various needs and preferences. Here’s a breakdown of our models, starting from the most premium:

    1. Cloud Latex – Priced at $2,940 for a Queen size.

      • Who’s it for?: For eco-conscious individuals who appreciate the durability and benefits of the Aurora but desire an added plush top layer.
      • Key Features:
        • Crafted from sustainable materials.
        • Shares the exceptional durability of the Aurora.
        • Breathable latex ensures a cool sleeping environment.
        • Additional cushiony top offers a more luxurious feel.
    2. Aurora Latex – Priced at $2,450 for a Queen size.

      • Who’s it for?: Eco-conscious shoppers seeking durable, long-lasting support.
      • Key Features:
        • Made from sustainable materials.
        • Exceptional durability ensures longevity.
        • Breathable latex promotes a cooler sleep.
        • Appeals to those wanting support, durability, and eco-friendliness.
    3. Cooper Polyfoam – Priced at $1,500 for a Queen size.

      • Who’s it for?: Budget-conscious buyers looking for basic comfort.
      • Key Features:
        • Affordable price point.
        • Moderate durability.
        • Good motion isolation ensures undisturbed sleep.

    Each model is designed to cater to different sleeping preferences and budgets, ensuring there’s a perfect match for every sleeper.

Do Ausbeds mattresses have zones?

Understanding the unique needs of every sleeper, we’ve delved deep into the world of mattress design. Here’s what we’ve found:

  • Zones Aren’t Always Effective: We’ve extensively tested zoned mattresses and, more often than not, they don’t provide the promised comfort.

  • Diversity in Body Shapes: Everyone’s body is distinctively shaped, which means zones can’t cater to everyone’s specific comfort and support needs.

  • Our Solution: Instead of relying on zones, we’ve incorporated precision-tuned springs in our mattresses. These springs ensure contoured support without the complications of zoned firmness.

In essence, with Ausbeds, you’re not just getting a mattress; you’re investing in personalized comfort tailored to your unique body shape.

What are the honeycomb springs in Ausbeds mattresses?

Diving into the intricate engineering of mattresses, we recognized the potential to innovate beyond traditional spring designs. Here’s what sets our design apart:

  • Honeycomb Pattern: Unlike the usual spring mattresses, our design features a unique honeycomb layout, ensuring there are no gaps between springs.

  • More Springs, More Comfort: This design allows us to pack in 30% more springs than conventional mattresses of the same size.

  • Consistent Support: Every inch of our mattress provides unwavering support, ensuring a uniform feel across the entire surface.

  • Durability and Contouring: Not only is our design robust, ensuring longevity, but it also seamlessly contours to the body, offering unparalleled comfort.

In conclusion, the Ausbeds honeycomb spring design is not just a feature – it’s a revolution in mattress engineering, ensuring every night’s sleep is blissfully comfortable.

    How was the ausbeds modular concept conceived?

    From the owner

    In my decade as a chef, I thrived in the high-stress kitchen environment. Transitioning to the mattress world, I faced challenges: customers wanting firmness adjustments and foam softening. These felt like the intense, unexpected kitchen rushes.

    Inspired by “mise en place” (everything in its place), where every ingredient was prepped for quick, flawless dishes, I adopted a similar approach for mattresses. I prepped for instant adjustments to meet our customers’ comfort needs.

    Thus, the Ausbeds mattress system was born. Just as I once ensured swift gourmet meals, now I guarantee rapid sleep solutions. like a great dish, you shouldn’t need to wait too long to get great sleep

    Karl van Lieshout, Ausbeds owner.

    Ausbeds Returns & Refunds FAQ

    What if the mattress isn’t right for me?
    • 100-day comfort guarantee
    • We arrange a mattress pickup if not satisfied.
    • Refund deductions:
      • Paid for delivery: Delivery fee + $90 refund charge.
    • We adjust any component within this period for the perfect fit.
    I’m a bit far from Marrickville. Any specific return guidance?
    • Beyond 100kms? You handle delivery costs for refunds/exchanges.
    • We find cost-effective couriers.
    • Damage during transit? We cover the damaged component’s cost, not transportation.
    I’m still within the 100-day window and want a different firmness. What’s next?
    • Refer to our adjustment guide.
    • Within 15km of Marrickville: Adjustments are free.
    • Beyond 15km: Charge of $2 per km.
    Suppose I decide the mattress isn’t for me within those initial 100 days?
    • Notify us for a pickup.
    • Refund process:
      • $90 return fee.
      • Additional $2 per km charge.
    Can you break down the return cost with an example?

    Example: Jane from Woollongong (75kms away)

    • Refund fee: $90.
    • Distance charge: $150 ($2 per km).

    Warranty & Returns (100 Days to 10 Years)

    What’s the warranty on Ausbeds mattresses?
    • 10-year warranty offered.
    • Our design allows:
      • Easy access to parts.
      • Swift and hassle-free warranty claims.
      • No need to move the mattress for claims.
    How does Ausbeds handle mattress dipping issues?
    • Ausbeds design tackles common issues like dipping.
    • Features:
      • Replaceable components.
      • Solutions for spring firmness, slat degradation, and foam issues.
      • Easy in-home component swaps.
    Ausbeds Returns & Refunds FAQ: What’s the essence of our guarantee?
    • Analogy: Think of a bicycle. You replace the tire, not the whole bike.
    • Mattresses designed for longevity and part replacement.
    • Stand by our product with no extra cost for premature wear.
    I’ve had a change of heart, but it’s past the 100 days. Can I get a return?
    • Post 100-day Comfort Guarantee: Returns not accepted.
    • We’re available to assist in other capacities.

    “The Last Mattress You’ll Need: Ausbeds’ Sustainable Vision”

    A note from the owner.

    Watching my buddy Tom swap out a worn tire, I jokingly said, “Why not chuck the entire bike?” Tom chuckled, “Just for a tire? Nah.”

    It hit me then and there. If Tom wouldn’t ditch a whole bike over one tire, why should anyone dump a mattress due to one tired component? This revelation laid the groundwork for Ausbeds: creating durable mattresses with easily replaceable parts. 

    In an age of disposability, sending an entire mattress to the dump over a single component is wasteful. That’s why we’ve simplified and economized the replacement process. With Ausbeds, you’re not just choosing comfort, you’re choosing sustainability.

    Ausbeds Parts & Maintenance FAQ

    What happens if something goes wrong with the mattress?

    Answer: If you feel something’s off with your Ausbeds mattress, it’s possible one of the components might have worn out or failed over time. Here’s how we address it:

    1. Component Failure: If a component of the mattress has genuinely failed, we offer a prorated replacement. This means you’ll pay a reduced price based on how long you’ve had the mattress.

    2. Natural Wear and Tear: Mattresses naturally undergo wear and tear over the years. So, while a mattress might not feel as pristine in year 7 as it did when new, that’s a normal process. If you want to rejuvenate that fresh feel, you can opt to purchase a new component at its standard price.

    Remember, our commitment is to your comfort. If you have any concerns or feel that something isn’t right, please reach out. We’re here to assist!

    What if I wish to tweak the firmness after the 100 days?

    Revisit our adjustment guide. Remember, post the 100-day window, there’s a fee involved.