Ausbeds Refund Policy for Customers Within 100km

My Commitment to You

I want you to be completely satisfied with your Ausbeds mattress. If you ever have an issue, you will be dealing with me, the owner of ausbeds. I will work with you to find a reasonable solution. I haven’t had a bad review in 6 years, because I am very reasonable and I never leave anyone stranded.

– Karl, Owner of Ausbeds

How to Initiate a Refund

Contact us to start your refund process. Have your order number and reason for return ready to streamline the process.

Contacting Customer Service
Reach our customer service at 02 8999 3333. Provide the necessary details to initiate your refund request.

Refund Amount

Julia purchased an Aurora Queen mattress for $2,450 and paid a $50 delivery fee. After using it for 10 weeks, she opted for a refund but faced a $90 refund fee and an additional $50 return cost. In total, Julia was out of pocket $140.

Refund Case Study: Julia

Julia decided to return her Aurora 6 Queen Mattress after using it for 10 weeks and requested a refund.

Return Shipping

We will pick the mattress up, the fee to pick the mattress up will be equal to the standard delivery fee for customers within 100kms of our Sydney factory.

• Shipping Instructions

  Follow the provided instructions carefully to avoid any issues during the return process. Proper packaging is crucial to prevent damage during transit.

Processing Time

Once we receive your item, the refund will be processed straight away.

Refund Processing
Refunds are processed through the original payment method. This usually takes a few days, depending on your bank or card issuer.

FAQs About Refunds

• What if my mattress is damaged upon return?

  If the mattress is damaged during return shipping, the refund amount may be adjusted accordingly.

• How long does the refund process take?

  Refunds are typically processed within a few days after we receive and inspect the returned item.

• Can I avoid the return shipping fee?

  Return shipping fees are a standard part of our policy for customers within 100km of the factory.

• What information do I need to provide for a refund?

  You will need your order number and a clear reason for the return to initiate a refund.

• How will I be notified about my refund status?

  We will send an email notification once we receive and inspect your returned item.

• Are there any exceptions to the refund policy?

  Each return is evaluated on a case-by-case basis, but our general policy applies to all customers within the specified radius.