Really Simple Returns

I’ve had it for 0 – 100 days

What happens if ⬇

I want to change to firmer/softer
👍  Can do – Unzip, roll up the comfort layer, drive to us (free) OR we’ll do it ($2 per km)
I don’t want it anymore
👍  We’ll refund everything (-$90 fee + delivery fee – which is $2 per km)

I’ve had it for 100 days – 2 years

What happens if ⬇

I want to change to firmer/softer
😞   You’ll need to keep it, sorry!
I don’t want it anymore
😞   You’ll need to keep it, sorry!
It’s dipped
😇   Easy, we’ll swap out the faulty part for free

I’ve had it for 2 years – end of warranty

What happens if ⬇

I want to change to firmer/softer
😞   You’ll need to keep it, sorry!
I don’t want it anymore
😞   You’ll need to keep it, sorry!
It’s dipped
😇 Bring us the part that has failed and we’ll swap it over if there is an issue

The Small Print

  • Think of buying a mattress at ausbeds, like buying a new bicycle. If a part wears down in an unreasonable amount of time we will replace that part for free. 

    For example the foam near the top of the mattress is the part that wears the fastest (just like a bike tyre wears out ). 

    All mattress foam on any mattress will wear over time. We have created a system so rather than replacing the whole bike, you can just replace the tyre whenever you see fit. How “fresh” you want the mattress to feel depends on how often you change the foam.

    For example, you’ve had a sienna for 7 years, it’s still performing as a 7-year-old mattress should. We wouldn’t replace the foam for free as it’s similar to a worn-out tyre. Instead, you can just purchase those layers from us. They’re cheap!

    Click here for the prices.

    Of course, if you feel the foam wears down in an unreasonable amount of time you can simply call us and let us know. We’ll definitely replace it for free.

    1. Warranty is only valid to the original mattress purchaser
    2.  Bed bases are not included in the comfort guarantee.
    3.  100 day Comfort Guarantee only applies to full price purchases.
    4.  Mattresses that are soiled will not be picked up to due to health and safety requirements.
    1. If you are outside of 15km of Marrickville, there will be a $2 per km extra charge for transport costs (from the marrickville factory).
    2. If you cannot help the driver with the mattress, there will be another charge of $50 for us to arrange two men to pick up the mattress. (Service not available outside of 15km range).
    3. If you have moved and now live further than 15km of the marrickville factory, there will be a $2 per km extra charge for transport cost.
    4. If you have moved further than 100km from the Marrickville factory outside of Sydney, you will need to arrange your own transport.
    1.  There is 1 free comfort swap (+ Delivery fee – $2 per km). After that, each comfort swap will cost $200. You can do this within 3 months of original purchase date.
    2.  100 Day Comfort Guarantee period does not restart after mattress adjustment.
    3.  We require that you use the mattress for 10 days for your body to adapt and contour to your body.
  • Mattress failure refers to the physical state of the mattress. It does not refer to the customer’s opinion of whether or not the mattress has failed for them.

    Dipping Mattress
    This is when the cell walls in the foam collapse to a point that the mattress changes shape. A refund from Mattress failure will not occur unless there is a dip/sag in the top of the mattress of 20mm or more.

    Spring issues
    Springs that break through the material or broken springs inside the mattress.

Do You Live Within 15kms of Marrickville, Sydney?

10

Hours
:

5

Minutes
:

2

Seconds

*Sometimes deliveries are full in which case you will be unable to choose that delivery day at checkout

Ausbeds Factory/Showroom

136 Victoria rd, Marrickville
Sydney phone 02 8999 3333

Factory Open To The Public

Mon-Fri 10am - 5pm
Sat-Sun 10am - 3pm