We are so confident that you’ll be satisfied in the comfort of our mattresses, that if it isn’t right for you in the first 100 days - we’ll simply take it back. Doesn’t feel right? Just swap it for a firmer or softer one. Our goal is your personal satisfaction.
Our mattress are full size, so we charge a transport fee of $70 for any warranty pickups, full conditions are at the bottom of the page.
We know our mattresses are rated at the highest build quality possible, and as a testament to their superior build we provide partial refunds for up to 10 years on their build quality.
Doesn't feel right? Simple, Just exchange it for a different softer/firmer one.
Want a refund?: Your mattress will be picked up within 7 days, and refund will occur within 24 hours of picking up your mattress. Simple.
If it fails in this time, we’ll give you a new mattress of the same model only. Please check mattress failure description in the conditions at the bottom of the page.
If the mattress has failed, You're still generously covered for the amount of time you have used the mattress. Check out our incredible 10 year guarantee on build quality below:
3 years after purchase = 40% refund
4 years after purchase = 20% refund
3 years after purchase = 70% refund
4 years after purchase = 60% refund
5 years after purchase = 50% refund
6 years after purchase = 40% refund
7 years after purchase = 30% refund
8 years after purchase = 20% refund
9 years after purchase = 10% refund
Mattress failure refers to the physical state of the mattress. It does not refer to the customer's opinion of whether or not the mattress has failed for them.
This is when the cell walls in the foam collapse to a point that the mattress changes shape. A refund from Mattress failure will not occur unless there is a dip/sag in the top of the mattress of 20mm or more.
Springs that break through the material or broken springs inside the mattress.