My Promise to You
As the owner of Ausbeds, I understand the challenges of buying a mattress. It seems everyone’s been burnt before when buying a mattress. The reason that everyone’s been burnt before is because it’s really hard to fix mattress problems. The Ausbeds system has been built from the ground up to solve these problems. Dips, too firm/too soft are 90% of mattress problems. With my modular system, we’re able to solve any mattress issues at any time.
– Karl, Owner of Ausbeds
Easy Refund Process
- 100-night trial period
- Simple return initiation
- No-hassle pickup service
- Quick refund processing
How to Get Your Refund
- Contact us at 02 8999 3333
- Provide your order number
- Brief explanation for the return
- Schedule a pickup
Transparency in Refunds
We believe in full transparency. Here’s a real example of our refund process:
| Description | Amount |
|---|---|
| Original Purchase (Aurora Queen) | $2,450 |
| Initial Delivery Fee | $50 |
| Refund Fee | -$90 |
| Return Cost | -$50 |
| Total Refund | $2,360 |
Common Refund Questions
- How long can I try the mattress?
You have a 100-night trial period to ensure the mattress meets your comfort needs.
- What if I’m not sure about the comfort?
We understand comfort is subjective. That’s why we offer a generous trial period and easy returns.
- How quickly will I receive my refund?
Once we receive the returned mattress, we process refunds immediately. The funds typically appear in your account within 3-5 business days.
- Are there any hidden fees?
No hidden fees! We’re transparent about our refund process, including any applicable return costs.