We can now arrange mattresses to other locations for $190

If you buy up to 4 mattresses, the delivery cost will not change.

You can currently order online for Brisbane and Melbourne.

Additional Distance Fee

If you happen to be more than 15km away from these spots but within 110km, there’s a small extra charge of $2 per km

Distances are measured from these points, shortest distance via google maps directions.

15km – 110km from these locations will be charged an extra $1 per km

Brisbane: Queen St Mall

Gold Coast: Cavill Avenue

Melbourne: Docklands

This is how to arrange the delivery

option 1. Call us on 02 8999 3333 and have a chat and we’ll arrange it over the phone.

option 2. Send us a text message to 0450 606 589 saying example “I would like a Queen Aurora medium range mattress delivered to 121 lawn st holland park Brisbane”. We’ll call back and arrange it for you.

Additional Distance Fee

If you happen to be more than 15km away from these spots but within 100km, there’s a small extra charge of $2 per km

Distances are measured from these points, shortest distance via google maps directions.

Brisbane: Queen St Mall

Gold Coast: Cavill Avenue

Melbourne: Docklands

How do we know which mattress to send?

We are very good at determining which range will be best for you as we do this all day every day for the last 12 years. We have a pretty good idea what will work for people based on a few questions.

You will also be able to ask as many questions as you like as we want people to feel very comfortable before committing to this process.

The mattress you receive will have 3 firmness options for you to test.

What if I want to change the feel?

Here is an example case, (this is a fictional case) Julia bought a mattress over the phone from us and had it sent to Brisbane. Julia bought a medium-range Aurora in the “6” configuration.

She rang and said it was too firm, we told her to

Unzip the cover
Remove the comfort layers from the springs
Flip the springs over
Put the comfort layers back
zip it back up!

The Mattress will now be in a “6” configuration (a bit softer). Julia is now happy :).

Julia can also opt for the “5” configuration which is softer again. To get to this configuration, it is simply a matter of removing one layer.

What if I want a refund?

We understand that in some cases the mattress may not work for you. Within Sydney it is very easy, we can just pick it up as we have our own vehicles.

In Brisbane, it is a different story. For example, Our friend Julia has tried the 3 different configurations. She’s decided she’s had enough and wants a refund for her Aurora queen.

This is how it would look

1. Julia calls and says she wants a refund

2. We tell her the fee to bring the mattress back is $290 and we will arrange it immediately.

3. We would book a driver to pick up the mattress, this may take a week or two to have picked up. When the mattress arrives back in Sydney we would refund the Aurora queen price ($2450) minus the delivery amount ($290). The refund amount would be $2160. We’ll do it as soon the mattress is back to the factory.

Go to mattress overview