My Promise to You
As the owner of Ausbeds, I understand the challenges of buying a mattress. It seems everyone’s been burnt before when buying a mattress. The reason that everyone’s been burnt before is because it’s really hard to fix mattress problems. The Ausbeds system has been built from the ground up to solve these problems. Dips, too firm/too soft are 90% of mattress problems. With my modular system, we’re able to solve any mattress issues at any time.
– Karl, Owner of Ausbeds
Transparency in Refunds
We believe in full transparency. Here’s a real example of our refund process:
| Description | Amount |
|---|---|
| Original Purchase (Aurora Queen) | $2,450 |
| Initial Delivery Fee* | $50 |
| Refund Fee | -$90 |
| Return Cost | -$50 |
| Total Refund | $2,450 – $90 – $50 = $2,310 |
*Once paid, delivery fees are non-refundable and vary by location.
In words: Your refund equals the mattress price, minus the return cost to get it back to the factory (which is the same as the initial delivery fee), minus the refund fee.