Gladesville: Parking on site. Drive down the driveway and we're straight ahead. You can't miss us. Willoughby: Park right at the front of the shop and walk straight in. Between 3–5pm, the front spots can be busy so park in the side street instead.

How does the staffless showroom work?

Our Willoughby showroom has no staff, and that’s the point. Just push the door open during business hours (daily 6am–8pm) and walk in. The space is well-lit and has security cameras, so you can browse comfortably and safely.Each mattress is clearly labelled by its latex, spring and cushioning configuration. Scan the QR codes for pricing, specs, and to place an order from your phone. If you have questions at any point, call us on (02) 8999 3333. We’re happy to talk you through anything while you’re there.Stay 10 minutes or 2 hours. No rush, no obligation.

How do I get there by public transport?

Willoughby: Bus routes along Penshurst St stop right near the showroom.

Do I need an appointment to visit?

No appointment needed! Both showrooms are walk-in. Gladesville is open Monday, Tuesday and Friday 10am–6pm, Wednesday and Thursday 10am–5:30pm and weekends 10am–4pm. Willoughby is open daily 6am–8pm. If you'd like dedicated time with Nicky or Karl, call ahead on (02) 8999 3333.

Can I try the mattresses before buying?

Yes. Gladesville has the Aurora and Cloud on display across the firmness options. Willoughby has the Cloud on display. Take as long as you need. Some people come back 5 times before deciding.

What’s your trial policy?

Every mattress comes with a 7-month comfort trial from your delivery date. During the trial you get 2 free firmness swaps to fine-tune the firmness. If it’s still not right, return it for a refund (less $90 processing fee and return pickup cost).

Yes! Sydney delivery is $2/km from Gladesville (free within 20km). Most Sydney orders arrive within 3 days. Same-day is often available. Interstate delivery to Melbourne, Brisbane, and Canberra starts from $190. We deliver full-size to your room, set it up, and remove all packaging.

Can I customise the firmness?

Absolutely. Every Ausbeds mattress uses a modular design with interchangeable layers. You choose the spring tension for your body weight, and you can swap comfort layers at any time to change the feel. It’s like getting a new mattress without buying a new mattress.

What if my partner and I want different firmness levels?

We can adjust each side of the mattress independently. For couples with very different preferences or large weight differences, we offer a half-half configuration: different spring units on each side, so you each get the support you need without the gap of a split king.

Visit our Sydney showrooms

Two Sydney locations with easy parking. Try Australia's most customisable mattress. No pressure, walk-ins welcome.

Easy parking

Drive in and park at both locations

Open 7 days

Walk-ins welcome, no appointment needed

7-month trial

2 free firmness adjustments included

Come and visit us!

Walk-ins welcome!

Gladesville workshop & showroom

Unit 3, 14 Tennyson Rd, Gladesville NSW

Mon, Tue & Fri: 10am-6pm
Wed & Thu: 10am-5:30pm
Sat & Sun: 10am-4pm

Parking on site

Get directions

Willoughby staffless showroom

94 Penshurst St, Willoughby NSW

Every day: 6am - 8pm
No staff. Push the door to enter.

Get directions

Two showrooms, two experiences

What to expect when you visit

No pressure, no hovering salespeople. Just comfortable mattresses and honest advice.

🛠️ Gladesville: The factory and showroom

Unit 3, 14 Tennyson Road, Gladesville, NSW 2111
Mon, Tue & Fri: 10am–6pm | Wed & Thu: 10am–5:30pm | Sat & Sun: 10am–4pm

This is where we make your mattress. Walk through the factory, see the materials up close, and try the Aurora and Cloud across the firmness options. Karl will answer your questions without any sales pressure. Take your time. Come back as many times as you need. Parking is available on site.

🛋️ Willoughby: The staffless showroom

94 Penshurst St, Willoughby NSW
Open daily: 6am–8pm

No staff, no pressure. Just push the door and walk in. Test the Cloud mattress at your own pace, scan QR codes for pricing and info, and call (02) 8999 3333 if you have questions. Stay 10 minutes or 2 hours. It’s completely self-service.

💤 At all locations

Try every mattress properly. Lie down for as long as you want. See the modular firmness system in action. No rush, no obligation, and zero sales tactics. We believe the right mattress sells itself.

Can't visit?

Watch the virtual tour

"I'm taking you on a personal tour of our showroom - exactly like I'd do if you walked through our doors."- Karl

Showroom visitors

What showroom visitors say

Real reviews from customers who visited us in person

Karl immediately downed tools and accompanied me upstairs

I visited the Ausbeds Marrickville factory and showroom to find Karl, the owner, hands-on in the downstairs factory section. He is so passionate that a person will buy the most comfortable mattress for them, he has come up with interchangeable layers that effect the mattress's level of firmness. These can be easily changed by unzipping the mattress top. And Karl is always happy to help with tips on what changes to make. I tried numerous mattresses at different price points and levels of firmness and never felt rushed at all with Karl giving advice where needed. There are also different spring systems for different body weights. Ordering and delivery was no problem and the result… an extremely comfortable mattress that I'm proud to own!

– Margie

Friendly, supportive and not pushy. Your own time and space

To be honest, I first decided to go to Ausbeds because I feel like Karl the owner is always on the front line to support customers. I also like their sales approach: friendly, supportive and not pushy. You have your own time/space to try all mattresses in store. As a petite female under 50kg, I originally thought an Aurora might be good enough. However, after I tried a few mattresses in store, I picked Aurora 9 as I noticed a better relief when I laid my back on the mattress. It has been more than 2 months and I have been very happy with my mattress since first night. It is good to know that I can just purchase a new top layer to restore the firmness when it gets softer a few years later instead of buying a new mattress.

– Tiffany Tran

I've never slept more soundly or comfortably

I was recovering from a hip injury and wanted a soft mattress while also feeling supported. I had been researching and felt completely confused by the pricing and what constituted a quality mattress. I had read good reviews about Ausbeds online, and I liked the idea of supporting a local business, so I went to have a look. Karl talked me through the various options and explained how I could customise my mattress and replace individual components as needed, which I was impressed by. It has been an excellent investment. I've never slept more soundly or comfortably. The customer service was exceptional. I can't recommend this business more highly.

– Emma B

We spent $2,500 instead of $6,000. And it's the best bed we've ever had

A day of googling suggested our options were the big showroom places or a bed-in-a-box. But our search also threw up a Reddit link to Karl of Ausbeds. He had a showroom in Willoughby, unstaffed. You simply walked in off the street and there were about 8 mattresses of different firmness to try out. It was wonderful not to feel pressured and just to be able to do our own thing in our own time. The mattresses were delivered and we have been sleeping on ours for over a week. It's perfect. We have never had such a comfortable bed!

– Clare

I was left alone to lay on the different beds as long as I wanted. This primarily sold me

I really hate the big-box stores' bedding departments. Thankfully, I was left alone to lay on the different beds as long as I wanted. Karl and the team are invested in your comfort with their product. The Cloud 6 is the perfect blend between plush but with medium support. It is worth travelling across Sydney to test these beds. You will find more than you want, and there is zero risk if you buy, as they work with you to make it what you need.

– Dean W.

Better than any 5-star hotel bed I've slept on

We have been having the best sleep we have had in years. Both of us don't have great backs and we have been waking up painless and well rested. I had almost forgotten what it was like to wake up and not still feel tired. Being able to go to the factory and try all the softness levels and types of mattresses really helped make the decision easy. We went around afterwards and tried out a full range of mattresses in many other stores and found that nothing at any price was comparable to what we found at Ausbeds.

– Catherine

Frequently asked questions

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