If during the first 100 days you decide you’re not completely comfortable, give us a call and we will send our driver directly to you to adjust the firmness in the comfort of your home, free of charge if you are within 15km of our Marrickville store, or $2 per km if you are outside the free shipping zone. And, If you’re still not happy after the change, we will issue a refund. We’ll Drive out really quickly and pick it up.
When it’s back we’ll call and refund everything minus a $90 return fee + $2 per km.
Return cost example:
Jane lives in Woollongong (75kms from ausbeds factory). She would like to return the mattress as it’s not working out for her. The fee breakdown would look like this. $90 recycle fee plus $2 per km for us to pick it up. In this case it is 75kms, so the fee would be $150. If you lived 10kms away, it would be $90+$20 = $110