Really Simple Returns

Our guarantees are only possible due to the quality build of our mattresses

How much does it cost if you don't think it's comfortable?

If you live within 15kms of the Marrickville factory,

Comfort guarantee fee - $70

Transport fee - $0

If you live 15km-100km away

Comfort guarantee fee - $70

Transport fee - $2 per km from the Marrickville warehouse

Example, if you live 20km away it will be $110

If you live more than 100km away

Comfort guarantee fee - $70

Delivery fee - not applicable

Please note we do not deliver further than 100km, and we do not pick up further than 100km. You will need to find your own way to return the mattress if it is further than 100kms.

100 Day Comfort Guarantee

We are so confident that you’ll be satisfied in the comfort of our mattresses, that if it isn’t right for you in the first 100 days - we’ll simply take it back. Doesn’t feel right? Just swap it for a firmer or softer one. Our goal is your personal satisfaction.   

Partial Refunds For Up To 10 Years On The Build Quality

We know our mattresses are rated at the highest build quality possible, and as a testament to their superior build, we provide partial refunds for up to 10 years on their build quality. 

Our Incredible 10 Year Guarantee

Our guarantees are only possible due to the quality build of our mattresses

Day 0 - Day 100

Doesn't feel right? Simple, Just exchange it for a different softer/firmer one.

Want a refund?: Your mattress will be picked up within 7 days, and refund will occur within 24 hours of picking up your mattress. Simple.

Day 100 - 2 years

If it fails in this time, we’ll give you a new mattress of the same model only.  Please check mattress failure description in the conditions at the bottom of the page.

What Happens After 2 years?

If the mattress has failed, You're still generously covered for the amount of time you have used the mattress.  Check out our incredible 10 year guarantee on build quality below:

The Cooper Mattress (5 year)

3 years after purchase = 40% refund
4 years after purchase = 20% refund

The Sienna Mattress (10 year)

3 years after purchase = 70% refund
4 years after purchase = 60% refund
5 years after purchase = 50% refund
6 years after purchase = 40% refund
7 years after purchase = 30% refund
8 years after purchase = 20% refund
9 years after purchase = 10% refund

 

The Small Print

  • General Conditions

    1. Warranty is only valid to the original mattress purchaser
    2.  Bed bases are not included in the comfort guarantee.
    3.  100 day Comfort Guarantee only applies to full price purchases.
    4.  Mattress protector must be used for any comfort guarantee exchanges. Mattresses that are soiled will not be picked up to due to health and safety requirements.

  • Transport Related Conditions

    If you cannot help the driver with the mattress, there will be another charge of $50 for us to arrange two men to pick up the mattress, this will only be possible within 15km of the Marrickville factory.

  • Customer Responsibilties

    1.  The mattress may only be swapped once, and if you are still dissatisfied with the second mattress we will happily refund your money.
    2.  100 Day Comfort Guarantee period does not restart if you decide to try another mattress.
    3.  We require that you use the mattress for two weeks for your body to adapt and contour to your body.

  • Definition of Mattress failure

    Mattress failure refers to the physical state of the mattress. It does not refer to the customer's opinion of whether or not the mattress has failed for them.

    Dipping Mattress
    This is when the cell walls in the foam collapse to a point that the mattress changes shape. A refund from Mattress failure will not occur unless there is a dip/sag in the top of the mattress of 20mm or more.

    Spring issues
    Springs that break through the material or broken springs inside the mattress.

Do You Live Within 15kms of Marrickville?

Order Before 1pm & We'll Deliver It Today.

10

Hours
:

5

Minutes
:

2

Seconds

Our Superb Sienna & Cooper

The Sienna Range

Our most popular & highest quality mattress under $1350.  Backed by a 10-year build guarantee, find out why more and more people are choosing the Sienna to get the best night's sleep possible.

Explore The Sienna Range

The Cooper

Our cheapest mattress available. At under $850, perfect for the buyer conscious of their budget.  A great starter mattress backed with a 5-year build guarantee - find out more about our ever popular Cooper mattress.

Explore The Cooper Mattress

Ausbeds Factory/Showroom

136 Victoria rd, Marrickville
Sydney phone 02 8999 3333

[email protected]

Factory Open To The Public

Mon-Fri 10am - 5pm
Sat-Sun 10am - 3pm

About

Social

Our 4 Promises

Mattresses

Call: 02 8999 3333

Ausbeds Scholarship Program