1. Warranty is only valid to the original mattress purchaser
2.  Bed bases are not included in the comfort guarantee.
3.  100 day Comfort Guarantee only applies to full price purchases.
4.  Mattress protector must be used for any comfort guarantee exchanges. Mattresses that are soiled will not be picked up to due to health and safety requirements.

1. If you are outside of 15km of Marrickville, there will be a $2 per km extra charge for transport costs (from the marrickville factory).
2. If you cannot help the driver with the mattress, there will be another charge of $50 for us to arrange two men to pick up the mattress. (Service not available outside of 15km range).
3. If you have moved and now live further than 15km of the marrickville factory, there will be a $2 per km extra charge for transport cost.
4. If you have moved further than 100km from the Marrickville factory outside of Sydney, you will need to arrange your own transport 

1.  The mattress may only be swapped once, and if you are still dissatisfied with the second mattress we will happily refund your money.
2.  100 Day Comfort Guarantee period does not restart if you decide to try another mattress.
3.  We require that you use the mattress for two weeks for your body to adapt and contour to your body.

Mattress failure refers to the physical state of the mattress. It does not refer to the customer's opinion of whether or not the mattress has failed for them.

Dipping Mattress
This is when the cell walls in the foam collapse to a point that the mattress changes shape. A refund from Mattress failure will not occur unless there is a dip/sag in the top of the mattress of 20mm or more.

Spring issues
Springs that break through the material or broken springs inside the mattress.