fbpx

Really Simple Returns

I've had it for 0 - 100 days

What happens if ⬇

I want to change to firmer/softer
👍  Can do - $90 swapover fee plus delivery
I don't want it anymore
👍  We'll refund (-$90 fee & delivery)

I've had it for 100 days - 2 years

What happens if ⬇

I want to change to firmer/softer
😞   You'll need to keep it, sorry!
I don't want it anymore
😞   You'll need to keep it, sorry!
It's dipped / failed
😇   We'll swap it for a brand new one

I've had it for 2 years - end of warranty

What happens if ⬇

I want to change to firmer/softer
😞   You'll need to keep it, sorry!
I don't want it anymore
😞   You'll need to keep it, sorry!
It's dipped / failed
😇 It's a Prorated warranty, We'll refund the time that it didn't last

Delivery

I'm strong so I can help the driver

Within 15kms
You get free delivery!
15-100kms
$2 per km from our store.
e.g. 20km from store = $40
Outside of 100 kms
We don't deliver that far

2 person delivery - I'd like you to do everything!

Within 15kms
That'll be $50 please
15-100kms
Sorry, we can't provide this service, you'll need to ask your neighbour
Outside of 100 kms
We don't deliver that far

A few more details...

Day 0 - Day 100

Doesn't feel right? Simple, Just exchange it for a different softer/firmer one.

Want a refund?: Your mattress will be picked up within 7 days, and refund will occur within 24 hours of picking up your mattress. Simple.

Day 100 - 2 years

If it fails in this time, we’ll give you a new mattress of the same model only.  Please check mattress failure description in the conditions at the bottom of the page.

What Happens After 2 years?

If the mattress has failed, You're still generously covered for the amount of time you have used the mattress.

The Cooper Mattress (5 year)

3 years after purchase = 40% refund
4 years after purchase = 20% refund

The Sienna Mattress (7 year)

3 years after purchase = 70% refund
4 years after purchase = 60% refund
5 years after purchase = 50% refund
6 years after purchase = 40% refund
7 years after purchase = 30% refund
8 years after purchase = 20% refund
9 years after purchase = 10% refund

 

I've had the Aurora Mattress for

3 years after purchase = 70% refund
4 years after purchase = 60% refund
5 years after purchase = 50% refund
6 years after purchase = 40% refund
7 years after purchase = 30% refund
8 years after purchase = 20% refund
9 years after purchase = 10% refund

 

The Small Print

  • General Conditions

    1. Warranty is only valid to the original mattress purchaser
    2.  Bed bases are not included in the comfort guarantee.
    3.  100 day Comfort Guarantee only applies to full price purchases.
    4.  Mattress protector must be used for any comfort guarantee exchanges. Mattresses that are soiled will not be picked up to due to health and safety requirements.
  • Transport Related Conditions

    1. If you are outside of 15km of Marrickville, there will be a $2 per km extra charge for transport costs (from the marrickville factory).
    2. If you cannot help the driver with the mattress, there will be another charge of $50 for us to arrange two men to pick up the mattress. (Service not available outside of 15km range).
    3. If you have moved and now live further than 15km of the marrickville factory, there will be a $2 per km extra charge for transport cost.
    4. If you have moved further than 100km from the Marrickville factory outside of Sydney, you will need to arrange your own transport 
  • Customer Responsibilties

    1.  The mattress may only be swapped once, and if you are still dissatisfied with the second mattress we will happily refund your money.
    2.  100 Day Comfort Guarantee period does not restart if you decide to try another mattress.
    3.  We require that you use the mattress for two weeks for your body to adapt and contour to your body.
  • Definition of Mattress failure

    Mattress failure refers to the physical state of the mattress. It does not refer to the customer's opinion of whether or not the mattress has failed for them.

    Dipping Mattress
    This is when the cell walls in the foam collapse to a point that the mattress changes shape. A refund from Mattress failure will not occur unless there is a dip/sag in the top of the mattress of 20mm or more.

    Spring issues
    Springs that break through the material or broken springs inside the mattress.

Do You Live Within 15kms of Marrickville?

Order Before 1pm & We'll Deliver It Today.

10

Hours
:

5

Minutes
:

2

Seconds

Ausbeds Factory/Showroom

136 Victoria rd, Marrickville
Sydney phone 02 8999 3333

Factory Open To The Public

Mon-Fri 10am - 5pm
Sat-Sun 10am - 3pm