I want to change to firmer/softer | |
I don't want it anymore |
I want to change to firmer/softer | |
I don't want it anymore | |
It's dipped / failed |
I want to change to firmer/softer | |
I don't want it anymore | |
It's dipped / failed |
Within 15kms | |
15-100kms | |
Outside of 100 kms |
Within 15kms | |
15-100kms | |
Outside of 100 kms |
Mattress failure refers to the physical state of the mattress. It does not refer to the customer's opinion of whether or not the mattress has failed for them.
Dipping Mattress
This is when the cell walls in the foam collapse to a point that the mattress changes shape. A refund from Mattress failure will not occur unless there is a dip/sag in the top of the mattress of 20mm or more.
Spring issues
Springs that break through the material or broken springs inside the mattress.
Mon-Fri 10am - 5pm
Sat-Sun 10am - 3pm