Each mattress is made up of components, we can easily drive out with the component and change it. This process usually takes no longer than 3 minutes. 

It’s really easy! We built the ausbeds factory from the ground up to solve this exact problem.

There are 3 firmness options in each mattress, if that doesn’t work, we can drive out and change your mattress to any of our 22 mattresses, or do a refund (refund information page).

0 to 100 days – We can provide as many adjustments as you like in that time. If you still aren’t happy, you can get a refund if you don’t like it 🙂 and we’ll personally pick it up.

100 days to 10 years – You can call our factory anytime, and we will be there to help troubleshoot any issues that may arise, and we can replace any layer at all in the mattress.