Really Simple Returns

Because you don't want you to be stuck with a mattress that isn't right for you

If it's not right for you in the first 100 days, we'll take it back

Our mattress are full size, so we charge a transport fee of $70 for any warranty pickups, full conditions are at the bottom of the page.

Doesn't feel right?


Simple, Just exchange it for a different softer/firmer one

Want a refund?


Picked Up within 7 days
Next day refund

100 days to 2 years


If it fails in this time, we’ll give you a full refund

What happens after 2 years?


You're still generously covered for the amount of time you have used the mattress, check below to see how
  • The Cooper Mattress

    • 3 years you get a 40% refund
    • 4 years you get a 20% refund
  • The Jasper and Sienna Mattress

    • 3 years you get a 70% refund
    • 4 years you get a 60% refund
    • 5 years you get a 50% refund
    • 6 years you get a 40% refund
    • 7 years you get a 30% refund
    • 8 years you get a 20% refund
    • 9 years you get a 10% refund

The Small Print

    1. Warranty is only valid to the original mattress purchaser
    2.  Bed bases are not included in the comfort guarantee.
    1. If you are outside of 20km of Marrickville, there will be a $40 extra charge for transport costs.
    2. If you cannot help the driver with the mattress, there will be another charge of $40 for us to arrange two men to pick up the mattress.
    3. If you have moved and now live further than 20km of the CBD, there will be a $40 extra charge for transport cost.
    4. If you are outside of Sydney, you will need to arrange your own transport 
    1.  The mattress may only be swapped once, and if you are still dissatisfied with the second mattress we will happily refund your money.
    2.  100 Day Comfort Guarantee period does not restart if you decide to try another mattress.
    3.  We require that you use the mattress for two weeks for your body to adapt and contour to your body.