Really Simple Returns

Because you don't want you to be stuck with a mattress that isn't right for you

If it's not right for you in the first 100 days, we'll take it back

Our mattress are full size, so we charge a transport fee of $70 for any warranty pickups, full conditions are at the bottom of the page.

Doesn't feel right?


Simple, Just exchange it for a different softer/firmer one

Want a refund?


Picked Up within 7 days
Refund will occur within 24 hours of picking up your mattress.

100 days to 2 years


If it fails in this time, we’ll give you a new mattress of the same model only.  Please check mattress failure description in the conditions at the bottom of the page.

What happens after 2 years?


If the mattress has failed, You're still generously covered for the amount of time you have used the mattress, check below to see how

  • The Cooper Mattress

    • 3 years you get a 40% refund
    • 4 years you get a 20% refund
  • The Jasper and Sienna Mattress

    • 3 years you get a 70% refund
    • 4 years you get a 60% refund
    • 5 years you get a 50% refund
    • 6 years you get a 40% refund
    • 7 years you get a 30% refund
    • 8 years you get a 20% refund
    • 9 years you get a 10% refund

The Small Print

  • General Conditions

    1. Warranty is only valid to the original mattress purchaser
    2.  Bed bases are not included in the comfort guarantee.
  • Transport Related Conditions

    1. If you are outside of 20km of Marrickville, there will be a $40 extra charge for transport costs.
    2. If you cannot help the driver with the mattress, there will be another charge of $40 for us to arrange two men to pick up the mattress.
    3. If you have moved and now live further than 20km of the CBD, there will be a $40 extra charge for transport cost.
    4. If you are outside of Sydney, you will need to arrange your own transport 
  • Customer Responsibilties

    1.  The mattress may only be swapped once, and if you are still dissatisfied with the second mattress we will happily refund your money.
    2.  100 Day Comfort Guarantee period does not restart if you decide to try another mattress.
    3.  We require that you use the mattress for two weeks for your body to adapt and contour to your body.
  • Definition of Mattress failure

    Mattress failure refers to the physical state of the mattress. It does not refer to the customer's opinion of whether or not the mattress has failed for them.

    Dipping Mattress
    This is when the cell walls in the foam collapse to a point that the mattress changes shape. A refund from Mattress failure will not occur unless there is a dip/sag in the top of the mattress of 20mm or more.

    Spring issues
    Springs that break through the material or broken springs inside the mattress.