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Really Simple Returns

Because you don't want you to be stuck with a mattress that isn't right for you

If it's not right for you in the first 100 days, we'll take it back

Our mattress are full size, so we charge a transport fee of $70 for any warranty pickups, full conditions are at the bottom of the page.

Doesn't feel right?


Simple, Just exchange it for a different softer/firmer one

Want a refund?


Picked Up within 7 days
Refund will occur within 24 hours of picking up your mattress.

100 days to 2 years


If it fails in this time, we’ll give you a new mattress of the same model only.  Please check mattress failure description in the conditions at the bottom of the page.

What happens after 2 years?


If the mattress has failed, You're still generously covered for the amount of time you have used the mattress, check below to see how

  • The Cooper Mattress

    3 years you get a 40% refund

    4 years you get a 20% refund

  • The Sienna Mattress

    3 years you get a 70% refund

    4 years you get a 60% refund

    5 years you get a 50% refund

    6 years you get a 40% refund

    7 years you get a 30% refund

    8 years you get a 20% refund

    9 years you get a 10% refund

The Small Print

  • General Conditions

    1. Warranty is only valid to the original mattress purchaser
    2.  Bed bases are not included in the comfort guarantee.
    3.  100 day Comfort Guarantee only applies to full price purchases.
    4.  Mattress protector must be used for any comfort guarantee exchanges. Mattresses that are soiled will not be picked up to due to health and safety requirements.
  • Transport Related Conditions

    1. If you are outside of 20km of Marrickville, there will be a $40 extra charge for transport costs.
    2. If you cannot help the driver with the mattress, there will be another charge of $40 for us to arrange two men to pick up the mattress.
    3. If you have moved and now live further than 20km of the CBD, there will be a $40 extra charge for transport cost.
    4. If you are outside of Sydney, you will need to arrange your own transport 
  • Customer Responsibilties

    1.  The mattress may only be swapped once, and if you are still dissatisfied with the second mattress we will happily refund your money.
    2.  100 Day Comfort Guarantee period does not restart if you decide to try another mattress.
    3.  We require that you use the mattress for two weeks for your body to adapt and contour to your body.
  • Definition of Mattress failure

    Mattress failure refers to the physical state of the mattress. It does not refer to the customer's opinion of whether or not the mattress has failed for them.

    Dipping Mattress
    This is when the cell walls in the foam collapse to a point that the mattress changes shape. A refund from Mattress failure will not occur unless there is a dip/sag in the top of the mattress of 20mm or more.

    Spring issues
    Springs that break through the material or broken springs inside the mattress.

Good Customer Service and Excellent Product

Cooper Double - 3rd March 2019

Josh corresponded with me throughout the day with outstanding diligence and assisted me with my numerous enquiries. He found a bed that was within my price range and suited my needs. Harry delivered it the same day with excellent service and good rapport.

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Great mattress and overall experience

Sienna SR6 King - 8th March 2019

The bed is comfortable and I had an excellent experience from A to Z. Harry was a great bloke and delivered the bed for us quickly with no hassle. Definitely recommend

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Excellent product and excellent service!

Sienna SR6 Queen - 28th February 2019

The service at Ausbeds was excellent and they helped me organise a further delivery. Harry was very helpful when the bed was delivered and set up the bed and base for me. The actual bed is very comfortable and appears to be durable.

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Quality bed and great service!

Cooper Queen - 27th February 2019

Really high quality bed that is supportive and comfortable at an affordable price. It was highly recommended by a few friends and I’m amazed by how good it is. I have slept like a baby on it since I got it. The fantastic service I received from Harry made the whole process a breeze!
I really recommend buying a mattress from these guys - you won’t be disappointed.

mattress-review-sydney

love the look & comfort of this mattress

Sienna SR4 king single - 12th march 2019

Firstly, thank you Harry for delivering our new mattresses. He was on time, texted before he arrived & with ease placed the mattresses . Also he took the plastic covering for recycling. Purchased 25th february

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