Really
Simple
Returns

We don't want you to be stuck with a mattress you don't want, and we understand that not every mattress can match every person, so we've made a warranty that solves these issues.

First 100 days

Doesn’t feel right?

Simple, Just exchange it for a different softer/firmer one

Full refund

Picked Up within 7 days
Next day refund

100 days to 2 years

FULL REFUND

If it fails in this time, we’ll give you a full refund

Mattress refund examples

Our warranty will cover you differently, depending on how long you have had it

The Cooper

5 year warranty

If you have had it for

  • 3 years you get a 40% refund
  • 4 years you get a 20% refund

The Sienna & Jasper

10 year warranty

If you have had it for

  • 3 years you get a 70% refund
  • 4 years you get a 60% refund
  • 5 years you get a 50% refund
  • 6 years you get a 40% refund
  • 7 years you get a 30% refund
  • 8 years you get a 20% refund
  • 9 years you get a 10% refund

The small print

  • General

    1. The mattress may only be swapped once, if you are still dissatisfied with the second mattress we will happily refund your money

    2. 100 Day Comfort Guarantee period does not restart if you decide to try another mattress)

    3. We require that you use the mattress for 2 weeks in order for your body to adapt to the new mattress, and for the mattress to contour to your body

  • Distance related charges

     1. If you are outside of 20km of Marrickville there will be a $50 extra charge for transport costs

    2. If you cannot help the driver with the mattress there will be another charge of $50 for us to arrange 2 men to pick up the mattress

    3. If you live outside of our Sydney delivery zone, (approx 40kms) you will need to organise transport of the mattress

  • Your responsibilities

    1. The mattress may only be swapped once, if you are still dissatisfied with the second mattress we will happily refund your money

    2. 100 Day Comfort Guarantee period does not restart if you decide to try another mattress

    3. We require that you use the mattress for 2 weeks in order for your body to adapt to the new mattress, and for the mattress to contour to your body