Because you don't want you to be stuck with a mattress that isn't right for you
Mattress failure refers to the physical state of the mattress. It does not refer to the customer's opinion of whether or not the mattress has failed for them.
This is when the cell walls in the foam collapse to a point that the mattress changes shape. A refund from Mattress failure will not occur unless there is a dip/sag in the top of the mattress of 20mm or more.
Springs that break through the material or broken springs inside the mattress.
love the look & comfort of this mattress
Sienna SR4 king single - 12th march 2019
Firstly, thank you Harry for delivering our new mattresses. He was on time, texted before he arrived & with ease placed the mattresses . Also he took the plastic covering for recycling. Purchased 25th february
Good Customer Service and Excellent Product
Cooper Double - 3rd March 2019
Josh corresponded with me throughout the day with outstanding diligence and assisted me with my numerous enquiries. He found a bed that was within my price range and suited my needs. Harry delivered it the same day with excellent service and good rapport.
Great mattress and overall experience
Sienna SR6 King - 8th March 2019
The bed is comfortable and I had an excellent experience from A to Z. Harry was a great bloke and delivered the bed for us quickly with no hassle. Definitely recommend
Quality bed and great service!
Cooper Queen - 27th February 2019
Really high quality bed that is supportive and comfortable at an affordable price. It was highly recommended by a few friends and I’m amazed by how good it is. I have slept like a baby on it since I got it. The fantastic service I received from Harry made the whole process a breeze!
I really recommend buying a mattress from these guys - you won’t be disappointed.
Excellent product and excellent service!
Sienna SR6 Queen - 28th February 2019
The service at Ausbeds was excellent and they helped me organise a further delivery. Harry was very helpful when the bed was delivered and set up the bed and base for me. The actual bed is very comfortable and appears to be durable.