Really Adjustable Mattresses

If you’ve tried your mattress for 10 days, we’ll be happy to make adjustments to your mattress.

We can help you like this for 3 months. We can swap between mattress feels and now models also. If you buy 1 ausbeds mattress, you can access all of them.

I have a Cooper, Sienna, or Aurora 4 (softish)

What happens if ⬇

I want it firmer
👍  Unzip, roll up the comfort layer, drive to us (free)
OR we’ll do everything ($2 per km)
I want it softer
👍  This is the softest setting, However we have some options to adjust the feel. You can call us to discuss
I don’t want it anymore
👍  We’ll refund ($90 refund fee + original delivery fee if applicable)

I have a Cooper, Sienna, or Aurora 6 (medium)

What happens if ⬇

I want it firmer
👍  Unzip, take off the top cover, take off the comfort layer/s, turn the springs over, put it back together.  Sounds scary but it’s very easy.
I want it softer
👍  Unzip, roll up the comfort layer, drive to us (free) OR we’ll do everything ($2 per km)
I don’t want it anymore
👍  We’ll refund ($90 refund fee + original delivery fee if applicable)

I have a Cooper, Sienna, or Aurora 8 (firmish)

What happens if ⬇

I want it firmer
👍  Unzip, roll up the comfort layer, drive to us (free) OR we’ll do everything ($2 per km)
I want it softer
👍  Unzip, take off the top cover, take off the comfort layer/s, turn the springs over, put it back together. Sounds scary but it’s very easy.
I don’t want it anymore
👍  We’ll refund ($90 refund fee + original delivery fee if applicable)

Really Easy Returns

I’ve had it for 3 months – 2 years

What happens if ⬇

I want to change to firmer/softer
😞   You’ll need to purchase the layers from us
I don’t want it anymore
😞   Comfort exchange period is over. You’ll need to keep it, sorry!
It’s dipped
😇   Easy, we’ll swap out the faulty part for free

I’ve had it for 2 years – end of warranty

What happens if ⬇

I want to change to firmer/softer
😞   You can purchase the layers from us
I don’t want it anymore
😞   You’ll need to keep it, sorry!
It’s dipped
😇 Bring us the part that has failed and we’ll swap it over if there is an issue

Delivery

I’m strong so I can help the driver

Within 15kms
You get free delivery!
15-100kms
$2 per km from our store.
e.g. 20km from store = $40
Outside of 100 kms
We don’t deliver that far

2 person delivery – I’d like Ausbeds to do everything!

Within 15kms
That’ll be $50 please
15-100kms
Sorry, we can’t provide this service, you’ll need to ask your neighbour
Outside of 100 kms
We don’t deliver that far

The Small Print

  • General Conditions

    1. Warranty is only valid to the original mattress purchaser
    2.  Bed bases are not included in the comfort guarantee.
    3.  100 day Comfort Guarantee only applies to full price purchases.
    4.  Mattress protector must be used for any comfort guarantee exchanges. Mattresses that are soiled will not be picked up to due to health and safety requirements.

  • Transport Related Conditions

    1. If you are outside of 15km of Marrickville, there will be a $2 per km extra charge for transport costs (from the marrickville factory).
    2. If you cannot help the driver with the mattress, there will be another charge of $50 for us to arrange two men to pick up the mattress. (Service not available outside of 15km range).
    3. If you have moved and now live further than 15km of the marrickville factory, there will be a $2 per km extra charge for transport cost.
    4. If you have moved further than 100km from the Marrickville factory outside of Sydney, you will need to arrange your own transport 

  • Customer Responsibilties

    1.  The mattress may only be swapped once, and if you are still dissatisfied with the second mattress we will happily refund your money.
    2.  100 Day Comfort Guarantee period does not restart if you decide to try another mattress.
    3.  We require that you use the mattress for two weeks for your body to adapt and contour to your body.

  • Definition of Mattress failure

    Mattress failure refers to the physical state of the mattress. It does not refer to the customer’s opinion of whether or not the mattress has failed for them.

    Dipping Mattress
    This is when the cell walls in the foam collapse to a point that the mattress changes shape. A refund from Mattress failure will not occur unless there is a dip/sag in the top of the mattress of 20mm or more.

    Spring issues
    Springs that break through the material or broken springs inside the mattress.

Do You Live Within 15kms of Marrickville?

Order Before 1pm & We'll Deliver It Today.

10

Hours
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5

Minutes
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2

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Go to mattress overview

Ausbeds Factory/Showroom

136 Victoria rd, Marrickville
Sydney phone 02 8999 3333

[email protected]

Factory Open To The Public

Mon-Fri 10am - 5pm
Sat-Sun 10am - 3pm

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F.A.Q.
136 Victoria rd, Marrickville, Sydney

[email protected]