If you’ve tried your mattress for 10 days, we’ll be happy to make adjustments to your mattress.
We can help you like this for 3 months. We can swap between mattress feels and now models also. If you buy 1 ausbeds mattress, you can access all of them.
I want it firmer | 👍 Unzip, roll up the comfort layer, drive to us (free) OR we’ll do everything ($3 per km) |
I want it softer | 👍 This is the softest setting, However we have some options to adjust the feel. You can call us to discuss |
I don’t want it anymore | 👍 We’ll refund ($90 refund fee + delivery fee) |
I want it firmer | 👍 Unzip, take off the top cover, take off the comfort layer/s, turn the springs over, put it back together. Sounds scary but it’s very easy. |
I want it softer | 👍 Unzip, roll up the comfort layer, drive to us (free) OR we’ll do everything ($4 per km) |
I don’t want it anymore | 👍 We’ll refund ($90 refund fee + delivery fee) |
I want it firmer | 👍 Unzip, roll up the comfort layer, drive to us (free) OR we’ll do everything ($4 per km) |
I want it softer | 👍 Unzip, take off the top cover, take off the comfort layer/s, turn the springs over, put it back together. Sounds scary but it’s very easy. |
I don’t want it anymore | 👍 We’ll refund ($90 refund fee + delivery fee) |
I want to change to firmer/softer | 😞 You’ll need to purchase the layers from us |
I don’t want it anymore | 😞 Comfort exchange period is over. You’ll need to keep it, sorry! |
It’s dipped | 😇 Easy, we’ll swap out the faulty part for free |
I want to change to firmer/softer | 😞 You can purchase the layers from us |
I don’t want it anymore | 😞 You’ll need to keep it, sorry! |
It’s dipped | 😇 Bring us the part that has failed and we’ll swap it over if there is an issue |
Within 15kms | You get free delivery! |
15-100kms | $2 per km from our store. e.g. 20km from store = $40 |
Outside of 100 kms | We don’t deliver that far |
Within 15kms | That’ll be $50 please |
15-100kms | Sorry, we can’t provide this service, you’ll need to ask your neighbour |
Outside of 100 kms | We don’t deliver that far |
Mattress failure refers to the physical state of the mattress. It does not refer to the customer’s opinion of whether or not the mattress has failed for them.
Dipping Mattress
This is when the cell walls in the foam collapse to a point that the mattress changes shape. A refund from Mattress failure will not occur unless there is a dip/sag in the top of the mattress of 20mm or more.
Spring issues
Springs that break through the material or broken springs inside the mattress.
Mon-Fri 10am - 5pm
Sat-Sun 10am - 3pm