consumer data policy

Ausbeds is dedicated to website security. When paying by credit card no information is passed through our website, instead it will be passed directly to eWay. Any information we collect in relation to you is kept strictly secured.We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalize your shopping experience with us. Ausbeds uses cookies to allow you to log in to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Ausbeds only last while you’re browsing our website.Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser.The unique network address of your computer is called its “IP address”, and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalize an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Our gaurantee

Everything we list is Guaranteed for a minimum of 5 years. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do. We must be advised of any faulty goods with photographic evidence no longer than 24 hours after delivery. Refund may only take place if item is packed in original packaging for transport reasons. It is the customers responsibility to pay for shipping back to the warehouse however if the item is found to be faulty, we will happily refund the postage cost, and refund money or replace product depending on stock availability. We will not grant a return if you simply change your mind about the product, so feel free to ask any questions before you buy.Our confidence is in our guarantee, we’ll cover all expenses until the item is in you house and you are happy. As furniture “E-tailers”, it is our highest priority to make this experience as smooth as possible for our customers. You can check the status of your order on our tracking page. You will also be updated via email on the status of your item every step of the way, this way you will know where your furniture is at all times.

Safe Online Payment Information

Ausbeds use eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian and thousands more worldwide merchants, providing a safe and secure means of collecting payment via the Internet.All online credit card transactions performed on this site using eWAY gateway are secured payments.Payments are fully automated with immediate response.Your complete credit card number cannot be viewed by Ausbeds or any outside party.All transactions are performed under 256 Bit Rapid SSl Certificate.All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.eWAY is an authorised third party processor for all the major Australian banks.eWAY at no time touches your funds: all monies are directly transferred from your credit card to the merchant account held by Ausbeds.For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Shop With Confidence

This Web site takes every precaution to protect our users’ information.When you send sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with SSL, the current industry-standard encryption protocol.When you are on such an SSL-protected page, a picture of a closed lock appears in the address bar or at the bottom or top of some Web browsers.We accept American Express, Mastercard and Visa.transaction-currency All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 22/9/2009. Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavor to provide you with a more competitive price.

Returns / Exchange

This is for faulty goods, for 100 day comfort guarantee – please check here
You can choose between a refund, exchange or credit if you are unhappy with the comfort of the mattress, where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do. We must be advised of any faulty goods with photographic evidence no longer than 24 hours after delivery. Refund may only take place if item is packed in original packaging for transport reasons. It is the customers responsibility to pay for shipping back to the warehouse however if the item is found to be faulty, we will happily refund the postage cost, and refund money or replace product depending on stock availability, feel free to ask any questions before you buy.Our confidence is in our guarantee, we’ll cover all expenses until the item is in you house and you are happy. As furniture “E-tailers”, it is our highest priority to make this experience as smooth as possible for our customers. You will also be updated via email on the status of your item every step of the way, this way you will know where your furniture is at all times.