Just pay the difference (or we'll refund the difference if it's cheaper)
If you’d like us to deliver a new one and pick up the old one, it’s a $50 charge. You also have the option of coming to out Marrickville warehouse to exchange it free of charge.
The mattress will be picked up within 10 days and you will receive the refund as soon as the mattress arrives back to our store.
If you’d like us to pick it up pay, there is a $50 pickup fee, or you can drop it off to avoid paying the $50 charge.
What If I have moved outside of the Ausbeds delivery zone?
I'm sorry, if your address has changed and it's outside of our delivery zone, you will need to find a way to bring it back yourself.
What If I live a long way from the cbd?
If you are further than 20km drive from Sydney CBD there will be a $40 extra charge for pickup and refund.
What If my mattress is damaged?
Reasonable damage to the mattress is ok, a few scratches on the corners due to moving etc' will be no problem. However we will not exchange the mattress if there is bio contamination (stains) on the mattress. In other words, Use a mattress protector!
Can I swap it more than once?
The mattress may only be swapped once, if you are still dissatisfied with the second mattress we will happily refund your money. The 100 days comfort guarantee will run from the time you had your first mattress delivered.
Vic from ProductReview.com.au
"I bought a mattress with Karl. Unfortunately, after a few nights I realised that this mattress was not right for me. I called up Karl and he was extremely nice and understanding and let me return it - no problem at all! He credited me the full amount back right away. What a kind man, a pleasure to know that there are still kind people out there. Thank you again Karl!"